Mother and Father; iPad
  • On Feb 26, 2024
    Cassie from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I change my email if I no longer have access to the one on my account? I can’t see the code sent because I don’t have access to the email anymore.

    Hey there, hi there, ho there, Cassie, Welcome to planDisney! Thanks for stopping by with your question, I'm thrilled to help!

    To change the email associated with your My Disney Experience account, you can either update your account on a web browser or via the My Disney Experience app. From your browser, when you hover over “My Disney Experience” in the top right corner of the page, a drop-down menu will appear. Find and click on “Profile,” which should be under your name and character icon. Next, select “Account Settings,” and click the arrow next to your email address. For security purposes, a passcode will be sent to your email address which you should enter here. After entering the passcode, follow the prompts to update your email address.

    From the My Disney Experience app, tap on the 3 horizontal lines at the bottom right of the screen, scroll to the bottom then tap "My Profile." Next, tap "Account Settings" then tap the arrow by your email address. For security purposes, a passcode will be sent to your email address which you should enter here. After entering the passcode, follow the prompts to update your email address.

    I hope you find this information helpful, Cassie. Your My Disney Experience account can be used for so many things when planning a Walt Disney World Resort vacation, like Disney Resort hotel reservations, theme park tickets, and so much more! Thank you again for visiting planDisney. Have a magical day!

    Kay
thumbnail image for Kay

Meet the Panelist: Kay, New York

Hiya Pals! I’m Kay from beautiful Upstate New York. I’m a wife and mom to three beautiful musketeers. We are avid Disney fans and consider Walt Disney World our second home. We got married at Disney and have celebrated many milestones there and I cannot wait to help you plan your magical vacation! Learn More About Kay

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