• On Nov 9, 2021
    John from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I change my e-mail on My Disney Experience? When I try it sends a code to my old e-mail I no longer have access to.

    Welcome to planDisney, John!

    Thank you for visiting us today with your very first question! It is a pleasure to assist fellow Guests with their Disney vacation planning needs and questions about My Disney Experience.

    To change your Disney account e-mail, open the My Disney Experience app on your mobile device, tap the three horizontal lines located on the bottom right corner of the screen, select My Profile, and choose Account Settings to edit your e-mail address. You will have to provide the confirmation code sent to the e-mail currently associated with your account to confirm the change. If you no longer have access to that e-mail address, I recommend calling (407) 939-4357, and Cast Members will verify your personal information and help you modify your account e-mail.

    planDisney tips: Guests can also make modifications to their Disney account online by signing in to their Disney account and visiting My Profile. As you prepare for your next Disney adventure, be sure to learn more about Disney Genie and Disney Genie+, and find out how they can help you create your best day ever at the Walt Disney World Resort!

    I hope this helps you while planning, John. Come back to visit us if you have additional questions, and we will be delighted to assist you once again!

    Best magical wishes,
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Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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