Epcot Monorail around Spaceship Earth
  • On May 3, 2023
    Caroline from West Midlands Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I would like to change my email address but the app keeps saying there’s a problem

    Hi Caroline, thanks for visiting planDisney! 

    Sorry to hear you’ve run into a small glitch when trying to change your contact information on your My Disney Experience account. Luckily there are a few alternative methods to try that are almost as easy as using Fix-It Felix’s hammer. 

    Since you mentioned that you tried changing your email address on the My Disney Experience mobile app, have you tried changing it on a web browser? On the Walt Disney World website, click on “My Disney Experience” in the upper right of the screen, under the search bar. A drop-down menu will appear, and you can select “Profile” under your name. Next, scroll down to “Account Settings.” The next window is where you can update your profile information such as email, address, and telephone number. Be sure to click “Done” when you’ve finished updating your information to save the change.

    If the steps I described don’t work, my next suggestion is to call and receive assistance from a Cast Member.  You can call the number listed under “Technical and Website Support.”

    I hope this answer helped you update your account information, Caroline. If you have any future questions, please visit me again at planDisney!

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Meet the Panelist: Kaitlin, Indiana

Hi friends! I'm Kaitlin, a wife and mom to two young boys. I can always be found with a list of the latest and greatest snacks and treats at Walt Disney World, and sometimes I'm even willing to share those snacks with my family. In the meantime, I'm here to help answer your questions about your vacation to Walt Disney World Resort!  Learn More About Kaitlin

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