Mobile Ordering
  • On Jan 7, 2023
    Sheryl from MO Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I can change all the character icons for our party of 9 except mine. How can I change my icon if I am the group manager?

    Hi there Sheryl, thanks for stopping by planDisney with your planning needs. I can certainly help with your question. Personalization has to be important with a party of 9. I love to use the My Disney Experience app for all of my planning as well as a tool for planning my day during my park visit. 

    Once you have the app open I'd like you to look for three lines toward the bottom of the screen. Tap there and it should open up, it should say "Welcome Sheryl Last name". Scroll down to where it says "My Profile" tap on it and you then should see your name and underneath it in blue "Change Character". From there select from one of the many Disney favorites that represent you best. 

    One of my pro tips for the app inside the parks is use Mobile Food and Beverage Ordering when it is available at select locations. When we get hungry in line, whether it's just a snack or lunch for the whole family. We pull up the app and see what is nearby. Once you are about to board the attraction, click submit order. And more than likely you will be walking up to the location you ordered from right on time for pickup after you finish your ride. 

    I really hope this information was useful. If you continue to have issues with the website or My Disney Experience app please Call Walt Disney World. This link has support phone numbers for both options.

    Have a magical day!

    Jeremy A. 
thumbnail image for Jeremy

Meet the Panelist: Jeremy, New Jersey

Bright Suns travelers! I'm Jeremy from Jersey, a lifelong Disney fan. Father to 3 amazing kids, and husband to my wife of 14 years. I've been sharing the Walt Disney World Resort with my family for 17 years to join in the wonder and joy the parks have brought me my entire life. Consider me here to help with all you travel questions from Batuu to Cinderella Castle. Whether it's teenagers, toddlers, or your middle-aged cousins. Helping you find your version of magic is my mission. Learn More About Jeremy

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