Hi there Sheryl, thanks for stopping by planDisney with your planning needs. I can certainly help with your question. Personalization has to be important with a party of 9. I love to use the
My Disney Experience app for all of my planning as well as a tool for planning my day during my park visit.
Once you have the app open I'd like you to look for three lines toward the bottom of the screen. Tap there and it should open up, it should say "Welcome Sheryl Last name". Scroll down to where it says "My Profile" tap on it and you then should see your name and underneath it in blue "Change Character". From there select from one of the many Disney favorites that represent you best.
One of my pro tips for the app inside the parks is use
Mobile Food and Beverage Ordering when it is available at select locations. When we get hungry in line, whether it's just a snack or lunch for the whole family. We pull up the app and see what is nearby. Once you are about to board the attraction, click submit order. And more than likely you will be walking up to the location you ordered from right on time for pickup after you finish your ride.
I really hope this information was useful. If you continue to have issues with the website or My Disney Experience app please
Call Walt Disney World. This link has support phone numbers for both options.
Have a magical day!
Jeremy A.