Girl with a Balloon
  • On Aug 11, 2021
    Michelle from PA Asked

    How do I change my birthdate on my profile?

    Hi Michelle! Welcome to planDisney.

    Have you seen "Frozen Fever?" In this sweet short film, it's Anna's birthday and Elsa is trying to make the perfect celebration for her...but even though the cold never bothered Elsa anyway, she has a cold and everything is going wrong! As Olaf says to Anna: "dry banana hippy hat" - that's a mixed-up version of happy birthday. Your question made me think of that very cute scene, and I thank you for the smile!

    To update your birthday in your My Disney Experience profile, you will need to call the My Disney Experience help desk at (407) 939-4357. A friendly Cast Member will use their special powers (just like Elsa's!) to update your date of birth in their system. Unfortunately, at this time, you are not able to update this for yourself in your My Disney Experience profile. I know hold times are longer than usual right now, and I recommend multi-tasking while you wait. 

    If it's going to be your birthday during your visit to Walt Disney World Resort, be sure to stop at your Disney Resorts Collection hotel's front desk, a merchandise location, or Guest Relations to request a celebration button. These colorful, complimentary buttons announce to fellow Guests and Cast Members that it's your special day, and it's fun to receive greetings and wishes on your birthday.

    Thanks for stopping by with your question, Michelle! If you have any further questions, please come back and see us. Like Olaf, we can't get enough of questions (or birthday cake)!

    Wishing you much magic,
    Robyn
thumbnail image for Robyn

Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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