Mickey and Minnie Mouse with The Wish
  • On Mar 12, 2023
    Maureen from VA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My Castaway Club number does not show up in my account. I took my first cruise over 20+ years ago, is that why it doesn't show up?

    Anchors aweigh! Hello, Maureen and welcome to planDisney where, just like Moana, the sea calls us. 

    Maureen, your question made me reminisce about my first cruising experience and I'm happy to chat with you. I first stepped aboard a cruise ship at the tender age of thirteen with my grandmother who was an avid cruiser and I remember being awestruck by so much on that first sailing. Now, it sounds like, just like me, you never lost the love of sailing and you might be ready for another vacation, so let's dive into Castaway Club status

    If you have logged into your Disney Cruise Line account and don't see your first sailing, my best advice would be to call and speak with someone directly. While I can't make any guarantees, I'll be wishing on a star that a representative from Disney Cruise Line is able to assist in looking up your first sailing and reconciling any differences. 

    Maureen, whether you're hoping to experience the newest ship, the Disney Wish or maybe recreate a favorite trip on one of the original ships, I hope your next adventure with Disney Cruise Line is Magical. 

    May you have fair winds and following seas, 

thumbnail image for Lauren

Meet the Panelist: Lauren, Pennsylvania

Greetings from central Pennsylvania! Hi, I’m Lauren and I can’t wait to answer all of your Walt Disney World Resort and Disney Vacation Club questions. My husband and I became Disney Vacation Club Members because we love visiting the Disney Parks and with hectic day-to-day schedules, wanted to prioritize time away for our family. The options at the Walt Disney World Resort make each trip unique and I am excited to help other families build vacations with those unforgettable moments.

Learn More About Lauren

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