Mom and child as pirates on Castaway Cay
  • On May 5, 2022
    Kathleen from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am a castaway club member and am trying to book a cruise and website won’t let me book it

    Ahoy there, Kathleen! Welcome aboard planDisney! 

    I'm sorry to hear that you encountered some rough seas trying to book an exciting Summer 2023 itinerary! I know it seemed like we'd been waiting locked in a tower like Rapunzel for the itineraries to be released, but if they're here, it's crystal clear, we are where we're meant to go! 

    (I'm a sucker for Tangled references, if you can't tell.)

    When I've experienced the same issue you have, one of the things that sometimes helps is to completely log out of the Disney Cruise Line website and close all my open browser windows. If you're anything like me, you've got a million tabs open, and sometimes the website can't tell if you're still actually logged-in.

    Ok, maybe it's more like 30 Disney Cruise Line itinerary tabs open on my 2nd monitor...but that'll be our little secret...

    If that still doesn't work, a full restart of your computer and a hard refresh can sometimes do the trick - on most computers that's done by holding the shift key and pressing F5! 

    After doing all that, you should be able to navigate to the summer 2023 itineraries page and book! One thing to be sure to look for at the top right of the screen for the message that says "Welcome, Kathleen!" which will tell you the website recognizes you're logged-in! 

    I hope that helps you navigate the strange tides we've been seeing around these parts lately, Kathleen. Thank you so much for your question, and if you have any others as you continue to plan for next June, please drop me another line here at planDisney! 

    Fair winds and following seas! 

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Meet the Panelist: Andrew, Missouri

Anchors aweigh! I’m Andrew - but you can call me PLANdrew! I’m a Disney husband and dad who’s been sailing with Disney Cruise Line since I was 15 years old. My family and I have embarked on incredible itineraries around the world, making magical memories on each exciting adventure. So, if “the line where the sky meets the sea calls you," I’m here to be your guide! As Maui would say, “You’re Welcome!” Learn More About Andrew

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