Cinderella Castle Detail
  • On May 7, 2023
    Brianne from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have 2 capture my moments planned and I’m not sure I still want one of them, and I’m trying to find out if I could possibly get a refund for it? It doesn’t list anywhere that you can’t.

    Hi Brianne, 

    Thanks for bringing your question to planDisney! I have booked a couple of Capture Your Moment Sessions for my family, and I love the photos we received. 

    If you cancel your Capture Your Moment Session at least 24 hours in advance, you will receive a refund to your original payment method. Refunds can take 7-10 business days to appear in your account. If you cancel less than 24 hours in advance or do not arrive for your scheduled session, you will be charged the full amount for the Capture Your Moment reservation. 

    In my experience, we let the PhotoPass photographer guide us through the session. Often, they have some great ideas for poses for each location. When you check in for your reservation, be sure to ask if they have any props available. They offered us a sign that was customized to our celebration. 

    Brianne, if you haven’t already, make sure you purchase Memory Maker for your visit to Walt Disney World Resort. Photo downloads are not included in the price of your photo session, so if you have Memory Maker or an Annual Pass with Disney PhotoPass benefit, you will be able to download your Capture Your Moment photos at no extra cost. 

    I hope this helps with your decision, Brianne. It’s so nice to have a personal photo session to remember your visit to Walt Disney World Resort. Selfies in front of Cinderella Castle are great, but with a Capture Your Moment Session someone else can take the photos while you have fun posing! If you have any future planning questions, please visit me again at planDisney!

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Meet the Panelist: Kaitlin, Indiana

Hi friends! I'm Kaitlin, a wife and mom to two young boys. I can always be found with a list of the latest and greatest snacks and treats at Walt Disney World, and sometimes I'm even willing to share those snacks with my family. In the meantime, I'm here to help answer your questions about your vacation to Walt Disney World Resort!  Learn More About Kaitlin

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