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  • On Jun 30, 2022
    Rae from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I can’t get thru on the phone line. I added ground transport to my DCL reservation but I need to link it to my hotel stay at Animal Kingdom Kidani villa so I can get my transport from there. What options do I have if I can’t get thru on the phone line?

    Greetings and welcome to planDisney, Rae, we thank you for sailing in!

    Rae, I apologize for the challenges of reaching a Disney Cruise Line Cast Member via the telephone, I too, have been having difficulty. It seems like everyone wants to sail with Disney Cruise Line and now with the Disney Wish sailing the seas, phone lines are buzzing!

    It sounds as if you booked this sailing yourself via the official Disney Cruise Line page, therefore you should be able to modify your Disney Cruise Line Ground Transportation online by accessing the My Reservations link beneath the Already Booked tab. As well, if you booked the sailing yourself you should be able to modify your ground transportation using the Disney Cruise Line Navigator App, as it features many helpful planning tools. To modify your Disney Cruise Line Ground Transportation via the Disney Cruise Line Navigator App once signed in, please select View Reservations, click on View All beneath Next Steps and then select Ground Transportation. Please ensure these details are noted on your reservation at least three (3) days prior to sailing. I recommend follow up by contacting a Disney Cruise Line representative early morning or later in the evening, Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time when wait times may be shorter.

    Tips:
    Please refer to Disney Cruise Line's - Know Before You Go resource for important information prior to sailing and kindly complete your Online Check-In 30 days prior to sailing after your balance is paid in full. As well, when your balance is paid and your Castaway Club advance booking window opens you will be able to access any premium activities under the My Plans tab once you retrieve your reservation to book Port Adventures, Spa & Fitness, Adult Dining, the Nursery, and Onboard Fun for each day of your itinerary by selecting the + Add Activities button beside each day of your sailing.

    To prepare for Disney's Animal Kingdom Villas - Kidani Village, please complete your Disney Resort Hotel Online Check-In to expedite your arrival using the My Disney Experience Mobile App with Disney's Direct-To-Room Service to enable access to your Guest Room using your valid MagicBand or mobile device. Please ensure you make a Disney Park Pass - Theme Park Reservation for each day of your valid theme park admission if you plan on visiting the Walt Disney World Resort theme parks.

    Rae, it was my pleasure assisting you today, please stop by planDisney for more first-hand tips and advice!

    Happy Sailing!
    Jacqueline


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Meet the Panelist: Jacqueline, Ontario

Hello, I'm Jacqueline from Canada! I am a former band and visual arts teacher, now, home full-time to my two adult children, one of whom has autism. I love reading, watching historical dramas, with a new interest in knitting and crochet. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, and walking in Walt's footsteps at Disneyland Resort. Learn More About Jacqueline

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