Greetings and welcome to
planDisney, Rae, we thank you for sailing in!
Rae, I apologize for the challenges of reaching a
Disney Cruise Line Cast Member via the telephone, I too, have been having difficulty. It seems like everyone wants to sail with
Disney Cruise Line and now with the
Disney Wish sailing the seas, phone lines are buzzing!
It sounds as if you booked this sailing yourself via the official
Disney Cruise Line page, therefore you should be able to modify your
Disney Cruise Line Ground Transportation online by accessing the
My Reservations link beneath the
Already Booked tab. As well, if you booked the sailing yourself you should be able to
modify your ground transportation using the Disney Cruise Line Navigator App, as it features many helpful planning tools. To modify your
Disney Cruise Line Ground Transportation via the
Disney Cruise Line Navigator App once signed in, please select
View Reservations, click on
View All beneath
Next Steps and then select
Ground Transportation. Please ensure these details are noted on your reservation at least three (3) days prior to sailing. I recommend follow up by
contacting a Disney Cruise Line representative early morning or later in the evening, Monday through Friday, 8:00 AM to 10:00 PM Eastern time; Saturday and Sunday, 9:00 AM to 8:00 PM Eastern time when wait times may be shorter.
Tips:Please refer to
Disney Cruise Line's - Know Before You Go resource for important information prior to sailing and kindly complete your Online Check-In 30 days prior to sailing after your balance is paid in full. As well, when your balance is paid and your
Castaway Club advance booking window opens you will be able to access any premium activities under the
My Plans tab once you retrieve your reservation to book
Port Adventures, Spa & Fitness, Adult Dining, the Nursery, and Onboard Fun for each day of your itinerary by selecting the
+ Add Activities button beside each day of your sailing.
To prepare for
Disney's Animal Kingdom Villas - Kidani Village, please complete your Disney Resort Hotel Online Check-In to expedite your arrival using the
My Disney Experience Mobile App with
Disney's Direct-To-Room Service to enable access to your Guest Room using your valid MagicBand or mobile device. Please ensure you make a
Disney Park Pass - Theme Park Reservation for each day of your valid theme park admission if you plan on visiting the Walt Disney World Resort theme parks.
Rae, it was my pleasure assisting you today, please stop by planDisney for more first-hand tips and advice!
Happy Sailing!Jacqueline