Disney 100 Characters; mother, father, daughters; Donald Duck, Pluto, goofy
  • On Dec 18, 2023
    Michael from England Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I can't sign in to my disney experience. I'm wanting to download my photos.

    Hello there, Michael!

    Welcome to planDisney and thank you for bringing us your question about your recent Walt Disney World Resort vacation. I hope you had a wonderful and memorable holiday at The Most Magical Place on Earth! Are you ready to start planning your next vacation to the Walt Disney World Resort yet!? Michael, I'd be happy to help you work through your issues with My Disney Experience.

    Now that you've returned home, I'm sure you're anxious to relive your vacation experiences through your photos captured by Disney PhotoPass Service. (Perhaps Memory Maker was included as part of your vacation package!?) To access these special memories via My Disney Experience, Guests must log into the Walt Disney World Resort website using their Disney account credentials. Michael, this is the same login information you'd have used to plan your Walt Disney World Resort vacation, as well as the credentials you'd use for other Disney services like Disney+. It seems as though you've either forgotten your login information or you're experiencing technical difficulties while using the Walt Disney World Resort website. If the first is true and you've forgotten your username, email address, or password, I encourage you to select "Looking for username login?" on the login screen. Next, select "Need help logging in?" and enter the email address or username you believe is associated with your account to recover your password.

    Michael, if you've forgotten your account username and/or email address, or if you're still experiencing difficulty, I recommend reaching out to the helpful Cast Members at the Technical and Website Support phone line for additional assistance. They'll be able to work with you to troubleshoot your login issues so that you may proceed with downloading your Disney PhotoPass photos!

    If you haven't already started to plan your next enchanting escape to the Walt Disney World Resort, be sure to check out the amazing special offers currently available to Guests visiting from the U.K.! Not only can you still receive 14-day theme park tickets for the price of 7-day tickets in 2024, but you may even be eligible for up to four free nights at a Disney Resort hotel. I encourage you to check out the details on the Walt Disney World Resort website, and when you're ready to start the planning process, be sure to revisit us at planDisney. We're here to help you make magical memories at the Walt Disney World Resort!

    See ya real soon,

thumbnail image for Lauren

Meet the Panelist: Lauren, Michigan

Hello friends! I'm Lauren M. from the Mitten State. I'm a mom, scientist, runDisney enthusiast, Disney Vacation Club Member, and self-proclaimed connoisseur of Disney snacks! For my family, it's a mix of both new and nostalgic that keeps us returning to the Walt Disney World Resort year after year. Throughout my life, I've been fortunate enough to experience many milestones and unforgettable moments at Disney Destinations and I can't wait to help you make magical vacation memories of your own! Learn More About Lauren

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.