Family with balloons at Grand Floridian
  • On Feb 24, 2022
    Jim from DE Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I can't seem to link my ticket on the app. It continues to give me an error message "We're having trouble getting ticket and pass information right now. Please try again." The code is scanning correctly and I am signed in.

    Hi there, Jim! Welcome to planDisney.

    Oh no! I'm so sorry to hear you are having difficulty getting your theme park tickets linked to your My Disney Experience account. As great as technology is, it does let us down from time to time, so let's see what we can do to get this taken care of for you!

    First, it looks like you may have already landed on the correct section to link your tickets, but just to be sure, I'd recommend following these steps:

    • Log into your My Disney Experience App.
    • Open the menu (three horizontal stacked lines on the bottom right corner) and click on "Tickets and Passes."
    • From there, link on the "+" on the upper right corner and select "Link Tickets & Passes."

    Based on your question, I think this is where you have been trying to link your tickets using the "Scan Code" feature, which seems to be giving you some trouble. So, let's try entering your code manually to see if that helps! First, take a look at your tickets, and locate the code number under the ticket's barcode. Then, make sure you have the number handy, and go to the "Link Tickets & Passes" section on My Disney Experience. Once there, tap on the "Enter the ID code" field, and you will be able to type in the code manually and hit submit. Hopefully, that will do the trick!

    Now, if that still doesn't seem to work, no need to worry, Jim! The trusty Cast Members on the Existing Tickets team will be happy to help you out. All you'll need to do is give them a call at (407) 934-7639 and let them know that you'd like some help with linking your tickets, and they will get that taken care of for you!

    Jim, I do hope I have been able to help you today! If you have any other questions, please feel free to stop by planDisney again, and we would be happy to help!

    Bye for now,
    Diana

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Meet the Panelist: Diana, New York

Hiya! I'm Diana from New York, and I'm so excited to help you plan your next Walt Disney World Resort vacation! Whether you're planning your first trip or just visiting "For the First Time in Forever," with all that Walt Disney World has to offer, it's easy to feel like you're headed "Into the Unknown." Just remember, "You've Got a Friend in Me!" So, let me be a "Part of Your World" to lend a helping hand as you plan your most magical Walt Disney World vacation! Learn More About Diana

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