Hi Meg,
Welcome to the Disney Parks Moms Panel! I was recently in the same situation you find yourself in now. I had purchased
Theme Park Tickets and when I tried to link them via the
My Disney Experience app it didn't work. Will Call tickets do need to be linked via the website.
When you visit the
Walt Disney World Resort website, there is a bar with selections across the top. At the far right, you should see "My Disney Experience." If you hover over "My Disney Experience," a drop-down menu will appear. The first option on the drop-down menu should be "My Plans." If you click on "My Plans," you will be prompted to sign in if you haven't already.
Once you sign in, you should see Plans and Tickets. Just below that will be options and Park Tickets is the option in the middle. If you hover over Park Tickets, Select Tickets and Link Tickets will appear. You need to click on Link Tickets. A window will open and you will be able to enter the confirmation number for your Will Call tickets. Once you link your tickets you will be given the option to assign them to yourself or someone else on your Family and Friends list.
Meg, thank you for visiting us with your question. I hope you will let us know if we can help you with any other planning questions.
Wishing you a magical vacation,
Amy H.