• On Mar 14, 2019
    Candace from TN Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I can’t seem to find the charges I’ve made so far with my magic bands in the app. Can I get the step by step instructions?

    Hey there, Candace, and welcome to the Disney Parks Moms Panel!

    Oh my stars, it seems you are at the Walt Disney World Resort RIGHT NOW! I hope you're having a completely magical time! Have you had a Dole Whip? Or Mickey waffles? Have you hurtled down Splash Mountain or oohed and aahed over the gorgeous displays at the Epcot International Flower & Garden Festival? I'm so excited for you to be right in the middle of it all at this moment.

    So, down to business. You can certainly keep track of all the delicious snacks and cute souvenirs you've bought right in your My Disney Experience app. Just locate your Resort hotel reservation in the "My Plans" section of the app. When you click on that, you should see a heading called "My Reservation." Under that, look for "View Charges." That's where you should be able to see the items you've charged to your room using your MagicBand or admission card.

    If you're still having trouble finding the charges, just stop by the front desk at your Resort hotel. They can have a list emailed to you, and a Cast Member may be able to walk you through the steps to find them in your app as well.

    Candace, I hope your Walt Disney World vacation just what you were dreaming of. Please come see us again when it's time to plan your next one!

    Keep Disney Dreaming,

    Kathy K.
thumbnail image for Kathy

Meet the Panelist: Kathy, Florida

I've lived my whole life just an hour's drive from Walt Disney World, so I've been a regular visitor for as long as I can remember. Even after all these years and so many visits, I love that there's still so much to discover! Now that I'm a mom myself, seeing my favorite place through my son's eyes has given me a whole new perspective that I enjoy sharing with other parents of young children. Learn More About Kathy

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