• On Jun 29, 2020
    Lori from CT Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I can’t seem to change the character icon for a family member whose account I manage in following the directions when I hit the update button it doesn’t lead me to the next step

    Hello, Lori,

    Thank you for sending your question to the Disney Parks Moms Panel.  It is so fun to pick a character icon to represent each family member!  When we first did it, we actually voted as a family to decide which characters were most like each of us.  It was a fun dinner conversation that resulted in plenty of laughter and a chance to reminisce about our beloved Disney characters. 

    I just visited My Disney Experience on a computer to see if I could change the character icons and was able to do it successfully by going through the following steps: 
    1) After logging in to My Disney Experience account, go to My Family & Friends. 
    2) Click on Update next to any of the names listed.
    3) If you look at the current icon, below it there is a Change Character button that you will want to click.
    4) Then, select the new character icon and click Done.
    5) This should return you to the My Family & Friends List where you need to click Save

    I was also able to change the icons through the My Disney Experience app on a mobile device by doing the following steps:
    1) After logging in to the My Disney Experience app, go to the bottom right corner with the 3 parallel lines and click on those. 
    2) Click on My Profile.
    3) From here, I could click on Change Character for myself and select a new character.  It changes immediately.
    4) To change the character icon for others, click on Family & Friends List
    5) Click on any of the names listed, which opens up the information on them; click on Change Character. The icon won't change until your click the back arrow to return to the previous back.

    I hope that between either visiting My Disney Experience on a computer or the My Disney Experience app on a mobile device that you will find success in making the changes to the character icons. If those don't work, you may want to contact Website Support at (407) 939-4357. And don't forget, the My Disney Experience app is filled with many helpful tools like Online Resort Check-In and Mobile Food and Beverage Ordering to help simplify your trip. 

    Wishing you a magical trip!  Please let us know if we can help with any further questions. -Kara
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Meet the Panelist: Kara, Nebraska

I am a retired teacher with a family of 3 adult sons who have grown up through Disney. I am known by friends as the Star Wars loving Disney Nerd who always wants to serve up tips and ideas of how to make visits to Walt Disney World special and magical.  Learn More About Kara

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