• On Aug 3, 2021
    Christina from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I can’t scan my QR code to my Disney app-what do I have to do?

    Hello there, Christina! 
    Welcome to planDisney! Thanks for bringing a question our way! 
    I can understand wanting to make sure you have access to your tickets prior to your visit. But, you don’t need to worry about the QR codes. Just make sure all the theme park tickets are linked to your Disneyland Mobile App. If you purchased your theme parks tickets through the App, they should be listed under the “Tickets and Passes” section of the App. If they are not there, you can easily add them. Just tap the ‘+’ symbol in the upper-right-hand corner. Use the “Link Tickets & Passes” button to add each ticket. You may do this by scanning the barcode on your theme park ticket or manually entering the number below the barcode. 

    I recommend linking tickets for everyone in your party prior to your arrival at the Disneyland Resort. Doing this will come in handy if you’d like to try to secure a position in a virtual queue for Star Wars: Rise of the Resistance or WEB SLINGERS: A Spider-Man Adventure. When the time comes to join a virtual queue, any mobile device that has all tickets linked may attempt to join. For more information about this process, please visit the Disneyland Resort website

    Thank you again for stopping by! We hope to see you again here at planDisney! 

thumbnail image for Tiffanie

Meet the Panelist: Tiffanie, California

Greetings from San Diego, CA! I'm a wife, cat mom and Disney-loving "childfree millennial." I've traveled all around the world, but my favorite place to visit is "The Happiest Place on Earth!" I've been going to the Disneyland Resort for over 25 years. Each time I step through the turnstiles to enter the world of yesterday, tomorrow and fantasy, I feel the magic of Walt Disney's original park. I can't wait to answer your questions and help you experience all that the Disneyland Resort has to offer! Learn More About Tiffanie

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.