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  • On Feb 24, 2022
    Linda from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Can't purchase new magic bands on my experience app. Just spins.

    Hi there, Linda!

    I'd like to give you a warm Olaf virtual hug and welcome you to planDisney! You have stumbled upon a passionate, dedicated group of Walt Disney World lovers ready to answer all of your planning questions and help make your stay a fairytale!

    I'm sorry to hear that you're having trouble purchasing new MagicBands using the My Disney Experience App. Though technology can be our best friend at times, it is not quite as seamless as Woody & Buzz! If you haven't already, you could try closing out the app completely and restarting. However, I'd suggest just hopping onto the nearest computer and using the Walt Disney World website to access your My Disney Experience account. To purchase new MagicBands for your stay this way, start by hovering over the "My Disney Experience" icon located on the purple menu bar at the top of the page. On the drop-down menu, select "My Plans." On this magical page, you'll find all current plans you've made so far. Click the circle labeled "Resort Hotel" and then select "Choose MagicBands." From here, you'll follow the same process as you do when using the app, selecting or declining a MagicBands for each member of your party and then using the "Checkout" button to complete your payment. 

    If for some out-of-this-world reason the website gives you trouble with your order, too, it may be time to call for backup. Walt Disney World Cast Members are kind, friendly problem-solvers who will be able to get to the bottom of the issue for you. Just call the number listed for My Disney Experience and MagicBands to speak to a Cast Member directly.

    Linda, your stay is just around the riverbend, so don't forget to check out the special events at Walt Disney World during your stay. The EPCOT International Flower & Garden Festival is a beautiful time of the year to explore EPCOT with Festival Marketplaces cooking up delicious bites for Guests to snack on all around the World Showcase! Grab a plate and enjoy the views of giant topiaries modeled after your favorite characters and eye-catching flower arrangements to delight all Guests!

    I hope I've helped guide you in the right direction today, Linda! ChEARS to a magical vacation!

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Meet the Panelist: Ashley, New Jersey

Hey friends! I'm Ashley, a Disney-loving mom ready to help you plan your next adventure! I am married to my college sweetheart and we have two young, energetic kids who have inherited our love of Disney! As Annual Passholders and Disney Vacation Club Members, we spend our time at Walt Disney World Resort in all different ways, from packed park days to relaxing by the pool, our family has developed a love for all Disney has to offer. I'm excited to share the magic with all of you! Learn More About Ashley

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