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  • On Feb 14, 2023
    Stacy from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    how come I can't purchase genie

    Hi Stacy! Thank you for contacting planDisney.

    Before answering your question, let me explain a few different services that are available to you when you visit the Walt Disney World Resort. Firstly, Disney Genie is a free service to all Walt Disney World Guests to help create a personalized, suggested itinerary for each day of your trip. You can do this prior to your visit or on the day that you visit. Disney Genie+ is an optional purchase that can be made for each person for any day you'd like to use the service. This gives you access to the Lightning Lanes for over 40 different attractions across the resort to skip the main queue line for a shorter wait. Finally, you can also choose to purchase up to 2 Individual Lightning Lanes per person, per day to skip the main queue for some of the most popular rides at the resort. You can choose to purchase all of these services, some, or none. It's all up to you and your travel party!

    Currently, Disney Genie+ can be purchased each day you'd like to use the service starting at 12 a.m. midnight EST. It cannot be purchased ahead of time. While you do not have to purchase it at 12 a.m., you'll want to make sure that you do so before 7 a.m., which is when you can make your first Lightning Lane reservation. Individual Lightning Lanes can be purchased at 7 a.m. EST for Guests staying at a Disney Resorts Collection Hotel or when the park opens for all other Guests.

    Stacy, you will be visiting in June which means TRON / Lightcycle Run will be open (it opens on April 4, 2023). I would highly recommend purchasing an Individual Lightning Lane for that attraction as I'm sure the virtual queue (the only other way to experience the attraction when it first opens) will fill up very quickly for that one. I can't wait to experience this new high-speed rollercoaster at Magic Kingdom Park.

    I hope you have a wonderful visit and that Disney Genie makes all of your wishes come true. Feel free to reach out again in the future if you have any questions. We are always happy to help!

    See you on the Grid,
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Meet the Panelist: Matt, New Jersey

Well hello there! I'm Matt and I'm a Disney-loving husband, teacher, and uncle from New Jersey. You can often find me tasting my way around an EPCOT festival, rope-dropping Magic Kingdom Park, or conquering all of the Disney Mountains. I can't wait to help you reach out and find your happily ever after on your next Walt Disney World Resort vacation! Learn More About Matt

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