• On Apr 16, 2021
    Denise from AL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I cant get any on the phone to help me with reservation and tickets

    Hi Denise - 

    Thanks for stopping by planDisney - I'm happy to help.

    I'm so sorry to hear you're having trouble getting through on the phone to the Cast Members at Walt Disney World. I can assure you they are trying their best to assist Guests in a timely manner, but I do know that call volumes are very high right now and people are experiencing longer than usual wait times. (The good news is the "hold" music is quite magical while you wait!)

    The Walt Disney World Resort website has a Chat feature that can be very helpful, where you can actively chat with a Cast Member as you navigate the site and make choices regarding your Disney Resort Collection hotel, Dining Reservations, Tickets, and more. I find that a chat window pops up often when I'm using the site. You can also head to the Help Center and select the Chat feature (if available). There is also an option on the Help Center page to send an email request with your question, and a Cast Member will get back to you. 

    The planDisney panel is made up of real Guests, just like you, who have visited Walt Disney World, Disneyland, and sailed with Disney Cruise Line numerous times. We aren't Cast Members, but are moms, dads, aunts, uncles, grandparents and more that would love to share our Disney knowledge and insight with Guests! We'd love to give advice on the best places to stay, favorite restaurants, most exciting attractions, and even where to find the best snacks. Please come back and visit us here at planDisney and let us help add a little magic to your upcoming Walt Disney World vacation.

    I hope you'll have some better luck soon reaching a Walt Disney World Resort Cast Member who can help with your reservation and ticket questions - sending all the pixie dust your way!
    Diane W. 

thumbnail image for Diane

Meet the Panelist: Diane, Alabama

"Dream It! Plan It! Do It!" – that's my motto! If you've always dreamed of a magical visit to Walt Disney World Resort, or sailing away with Captain Mickey on a Disney Cruise, I'd love to help you plan and make the most of your vacation. My favorite getaway is a Land and Sea adventure - from Cinderella Castle to sand castles! Learn More About Diane

Related Video

  • thumbnail image for planDisney Overview

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.