Cinderella Castle 50th Day
  • On Jul 18, 2022
    Juan from Mexico Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I cant make a park reservation

    ¡Hola, Juan! Welcome, welcome! Thanks for bringing your great question to us here at planDisney. I absolutely love it when other Mexican Guests stop by to say hello!

    It looks like Stitch is up to no good again... I told him to stop messing with Guests' Theme Park Reservations! He probably got so excited when he heard that you're going to be visiting the Walt Disney World Resort in the near future, that he caused a full-blown crash. But don't worry, my friend! There are a couple of things we can try to get you on your way to the magic.

    First things first, I'd like you to make sure that your Theme Park tickets have in fact been linked to your Disney account. To do this, please open your My Disney Experience mobile app, click on the three lines at the bottom right corner of the screen, and click on Tickets and Passes. If you see the tickets, great! Now, let's make sure that those tickets have been linked to you and your travel party by simply scrolling through the tickets and confirming that the names are correct. If they aren't, you'll need to link those tickets to your travel party now by selecting the Reassign Ticket option and following the steps.

    If everything looks good up until this point, let's try to make those Theme Park Reservations again! Head to the Walt Disney World Resort website, hover over Parques y Tickets, click on Reservaciones para Parques Temáticosand click on Haz una reservación para un ParqueNow, simply follow the steps and you'll be good to go! However, if you're still having trouble making your reservations, I highly encourage you to switch over to a different browser and try again. When this happens, I usually switch from Google Chrome to Safari and it always does the trick! If you would prefer to use a different one, there's actually a list of recommended browsers for you to choose from.

    Juan, I hope that my tips were able to help you out! If they weren't you will need to speak to a friendly Cast Member through the chat box found within the My Disney Experience mobile app or by calling 001 (407) 827-7153 so that they can solve this problem once and for all. If you have any other questions in English or in Spanish, you know where to find us!

    Que tengas un gran día,

    Ana Paula
thumbnail image for Ana Paula

Meet the Panelist: Ana Paula, Mexico

¡Hola from Mexico City! I love to sing, hang out with my dogs, listen to Disney music, read, and watch Frozen on repeat. I am also an English teacher, and I love surprising my students with pixie dusted lessons and warm hugs whenever I can! I am thrilled and excited to share my knowledge about EPCOT and the rest of the Walt Disney World Resort–in English and Spanish–with you. ChEARS! Learn More About Ana Paula

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