Hello there, Cynthia!
Welcome to planDisney, it's nice to meet you! I'm sorry that you are experiencing some less-than-magical issues with your MagicBand+. I'll do my best to help!
I love using
MagicBand+ at the Disneyland Resort, it makes so many things super easy! But I also know what it's like to have a hard time getting it going the first time. If you've already followed all the
instructions for setting up MagicBand+ then there are a couple of other things you can try.
- If you've also visited Walt Disney World Resort lately make sure that their mobile app (My Disney Experience) isn't open on your phone. MagicBand+ can only handle one app at a time!
- Make sure your Disneyland Mobile App is up to date (you can look for updates in the App Store).
- Check that your MagicBand+ has a good charge. The easiest way to do this is to plug it in and look for the display to light up in green.
- Try the additional tips on the MagicBand+ troubleshooting page.
If you're still having a hard time I recommend chatting with a Cast Member through the
Disneyland Mobile App. In the app just tap on the "☰" symbol to open the menu and scroll down to "Chat with Us" to get started. I like to chat on a separate mobile device (thanks for letting me borrow your phone, husband!) so I can use the app on my phone to follow the instructions from the Cast Member while I work with my band.
And if all else fails, you can always use the app to access your tickets and enter the parks. Once you're there, a Cast Member will be happy to help you work with your band. I know it's nice to get everything set in advance, but sometimes it's just easier to get help in person. Don't let a technology problem take the fun out of the rest of your planning!
Once your MagicBand+ is ready to go, keep an eye out for special Disney100 Celebration locations where
your band can interact with the decor! I also love playing
Star Wars: Batuu Bounty Hunters with my MagicBand+ and I often run into fellow (pretty famous!) bounty hunters.
I'm sending all the happy thoughts for your MagicBand+ to get paired up and ready to go, Cynthia! I hope you have a wonderful visit to the parks!
Keep moving forward!
Amanda