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  • On Feb 1, 2022
    Annamaria from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I can't get my online account and my app to sync. I think I have used different email accounts for each. Any suggestions?

    Hi Annamaria!

    Thank you for sending us your question and welcome to planDisney! I absolutely love using the My Disney Experience mobile app during my visits, as it truly makes going to the parks that much more convenient. Being able to check wait times, order meals, make reservations and even pay for souvenirs through the mobile app has revolutionized my Disney trips, and I could not go without it!

    Now let's talk about your accounts and how we can fix this! The best way to have that issue fixed is by contacting a Cast Member via chat, email, or phone. Indeed, Cast Members truly are real-life Fairy Godparents, and they will be able to put your existing reservations into your preferred account while deleting the other one. However, I understand that it can sometimes be challenging to reach Cast Members on those channels due to high wait times, so here are some things you can do yourself.

    First, I would recommend identifying the two emails connected to those accounts, which can be done by going into your My Disney Experience account on each device and clicking on "My Profile" under the "My Disney Experience" tab or in the main menu on the app. Once you know which emails are used, check if one is used more than the other. Are they both linked to your friends and family? Does one account have all your reservations while the other one doesn't? Are your tickets linked on one but not the other? If you've found that one account is not used, you can go ahead and click on "Delete Account" in the profile section. That way, you will not have to worry about remembering which account has all your plans! I would also recommend ensuring that your login credentials for the correct account are saved on your desktop and mobile app so that they auto-fill every time you want to log in. Not only is it faster than typing it every time, but it will also save you from remembering which credentials are the right ones. That being said, I would highly recommend that you get in contact with a Cast Member instead as this process can get confusing, especially if you already had reservations linked to both accounts.

    I hope this was helpful, Annamaria, and that you will be able to get back to planning your magical vacation real soon. I wish I could bibbidi, bobbidi, boo this issue away for you, but if you have any other questions in the time leading up to your trip, we will be happy to help! I am sending you all the pixie dust and wishing upon a star that this issue gets fixed for you.

    Have a magical day,

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Meet the Panelist: Ariane, Quebec

Hello humans! My name is Ariane and I am a French-speaking Walt Disney World Resort lover from Montreal, Canada! Since the cold does bother me (sorry Elsa!), the Walt Disney World Resort has become my second home. If you need any help planning the most magical vacation from Canada or finding the most Instagrammable spots and treats, I'm your gal! I cannot wait to help you chase the wind and touch the sky on your next Disney vacation! Learn More About Ariane

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