AA; Mom planning on computer
  • On Mar 20, 2026
    Emma Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    What if we can't use our nonrefundable tickets? Can we get our money back?

    Welcome to planDisney, Emma!

    You've asked a great question about theme park tickets for Walt Disney World. Let's talk about options.

    While theme park tickets are nonrefundable, you may be able to modify dates for your tickets and use them at a later time. Sometimes life gets a bit complicated and plans for a visit might have to be adjusted--not a problem. You can do so by going into your My Disney Experience account to modify your dates or by calling the super-helpful Cast Members at the number in the link above. Either way, you'll be reassured to know that the magic will be waiting for you whenever you are able to visit.

    For my family, this was a great feature, as we've had to change plans from time to time. When we had purchased tickets that we were unable to use, I called a Cast Member at the Help Center and they were able to walk me through my options. Our rescheduled trip was planned quite a long time after our original visit, so we were able to apply the amount I had paid for those initial tickets towards the purchase of new tickets that suited our new plans. It was such a simple process--and the fun was so worth the wait!

    Of course, if you have family members or friends who are planning on visiting the parks, guests are able to reassign an unused ticket to anyone on their Family & Friends List in their My Disney Experience Account. We've reassigned a ticket or two and it was a super-simple, lightning-fast process done either online or with the the assistance of those super-helpful Cast Members. Easy peasy!

    Emma, as you consider all of the options you have for using your Walt Disney World theme park tickets, be sure to send additional questions our way. We love to help!

    Andrea H
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Meet the Panelist: Andrea, Pennsylvania

I am a high school English teacher, wife and mom who has been a member of the Disney Vacation Club since 2003. I love discovering a new favorite DVC resort, new fantastic Walt Disney World restaurant, or a hidden gem onboard a Disney ship. I'm a micro-planner who enjoys helping others create their own magic! Learn More About Andrea

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