Avengers Campus featuring Spiderman
  • On Mar 3, 2022
    Maria from CDMX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello I can't link my tickets to the Disney Experience app so I can start planning. Can you please help me? Thanks

    Hello, Maria,

    I’m happy to help offer some advice to help get you ready for exciting Disney Parks adventures.

    I’ll start by acknowledging that there is a chance that some features of the Disney Parks mobile applications may not operate as expected from international locations. In some cases, it may be best to seek assistance from a Cast Member at the theme parks. They can offer help with downloading apps, updating profiles, and making sure theme park tickets and other entitlements are linked, and more. I know that may not be the ideal solution when you want to plan your vacation in advance. To that end, I would also recommend seeking support from an authorized travel agent.

    If you are linking theme park tickets for the Disneyland Resort in California, The Happiest Place on Earth, with Disneyland Park and Disney California Adventure Park as your destinations, you will need the Disneyland Resort mobile app. If you are planning a vacation to The Most Magical Place on Earth, the Walt Disney World Resort in Florida, then My Disney Experience is the correct app to use.

    If you already happen to have the appropriate mobile apps, tickets can be linked from the “Tickets and Passes” screen. Tap the plus symbol in the upper right-hand corner of the screen and then the “Link Tickets & Passes” button. For Disneyland Resort theme park tickets, it is important to use the Disney eTicket ID number rather than a theme park reservation confirmation number or ticket purchase confirmation number. The online eTicket viewer can be used to find the eTicket ID number. Open the viewer from the “Access Your eTickets” link found in the ticket purchase confirmation email. Again, because of possible issues with accessing online features internationally, please seek the support of a travel agent if there are still issues with linking tickets.

    I’m excited for you to be able to experience the magic of the Disneyland Resort, Maria. You’ll be able to enjoy new and exciting attractions and lands, such as Star Wars: Galaxy’s Edge and Avengers Campus. I hope you have a magical time!

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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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