Family planning a trip
  • On Apr 9, 2022
    Stephan from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I can't link to spouses and children of people linked in my Friends & Family list. Tried to "Add a Guest" but nothing under "Find through my connected Guests". Name and age just creates a "dummy" profile. Help!

    Hey there, hi there, ho there, Stephan! Welcome to planDisney!

    It really is frustrating when we can't get something to work, is it? But Hakuna Matata! No worries, my friend, because your issue is very easily fixed. You'll be ready to join us here at the Walt Disney World Resort in no time!

    In order for you to link other people to your Family & Friends List through the My Disney Experience mobile app, you'll need to head over to the app's homepage, click on the three lines at the bottom right corner of the screen, scroll all the way down, and click on My Profile. Now, click on the Family & Friends List tab, scroll all the way down once more, and click on Add a Guest. Up until this point, these are the steps that you have been following. We're just going to tweak your strategy a little bit, okay?

    Once you've done this, you'll need to select the option that reads "I'll enter their name and age". I know that this may sound strange, considering that the other people in your travel party already have their own My Disney Experience accounts, but it works! Now, please go ahead and fill in all the required fields, including their birthdays. Please keep in mind that Guests under the age of 13 can't manage their own plans, so if they're already linked to their parents, they will be in charge of making their plans. When you're done filling in the form, go ahead and click on the "Share Planning with this Guest" option. Soon, they should receive an email informing them that you've invited them to share plans with you. Have them accept this request, and voilá! No more dummy profiles!

    I hope that my answer has helped clarify things for you, Stephan! If you have any other questions, please don't hesitate to come back here and ask us. We're always more than happy to help!

    See you real soon,

    Ana Paula
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Meet the Panelist: Ana Paula, Mexico

¡Hola from Mexico City! I love to sing, hang out with my dogs, listen to Disney music, read, and watch Frozen on repeat. I am also an English teacher, and I love surprising my students with pixie dusted lessons and warm hugs whenever I can! I am thrilled and excited to share my knowledge about EPCOT and the rest of the Walt Disney World Resort–in English and Spanish–with you. ChEARS! Learn More About Ana Paula

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