Father and Child on Seven Dwarfs Mine Train
  • On Dec 27, 2018
    Martin from Co kerry Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Hi I can't link my will call confirmation number from my online booking to my Disney app to use fast passes

    Hello Martin and welcome to the Disney Parks Moms Panel where as the current British Mum it's my absolute pleasure to assist with your families plans to visit the magic of Walt Disney World Resort.
    I can totally relate to your valued enquiry as some of my own extended family members had just this same instance recently when trying to link their UK exclusive Ultimate Tickets to My Disney Experience thus enabling them to go head and make those all important FastPass+ selections prior to arriving at Walt Disney World Resort.
    It may be helpful to know that when purchasing Ultimate Tickets online direct from the Walt Disney Travel Company Guests receive 2 emails - the 1st is a purchase confirmation email and the 2nd (which arrives approximately 72 hours after purchase) contains a PDF attachment with the Will Call confirmation number (usually a combination of 12 letters & numbers found printed underneath the barcode).  If you should have any further issues linking this Will Call number with My Disney Experience then I can highly recommend speaking with a knowledgable Cast Member who will be glad to assist by dialling the UK freephone number for Technical & Website Support found via this handy Walt Disney World Resort Phone Directory.
    Magical wishes and have a great Disney day.
    ~ Jane

thumbnail image for Jane

Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the planDisney Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

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