Mickey and Minnie Statues in Front of Fireworks
  • On Mar 14, 2023
    Robbie from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I can’t go to my planned Disney day and I bought Genie+..will it still be valid and good to use when I can at a later date?

    Hi Robbie! Welcome to planDisney.

    Gawrsh! I am so sorry your Disney day has been postponed today. While I cannot guarantee you any particular outcome for your inquiry, I can offer you some advice and guidance. First, let me clarify Walt Disney World Resort Theme Park Tickets are nonrefundable and nontransferable. However, you can use the value of an expired theme park ticket park towards the purchase of a new theme park ticket.

    Now, the same nonrefundable policy holds true for Disney Genie+ Service. I did have a conversation with a Cast Member about your situation. He did some research and we both convened that while it is not policy to issue refunds, it could be worth your time to call My Disney Experience, MagicBand, and MagicBand+ Help Center to speak to a Cast Member about your sudden change of plans.

    Good news, you have until early July to reschedule your visit in time to catch the EPCOT International Flower & Garden Festival. You will delight in the beautiful flower and living topiary designs throughout the park. Right at the main entrance is an all-new topiary display featuring Encanto!

    I am sending you Pixie Dust wishes all of your plans get sorted and a Cast Member can offer you a lending hand.

    Keeping it Magical,
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Meet the Panelist: Cindy, Louisiana

Hey Guys, I'm Cindy (not the one from the castle) but a simple girl from Louisiana. I'm ready to help you navigate all things Walt Disney World Resort. Especially, if you love EPCOT festivals, adult trips, girls weekend getaways and my favorite runDisney weekends. So send me your questions, I'm here to help. Learn More About Cindy

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