Epcot Monorail around Spaceship Earth
  • On Jan 22, 2022
    Lynetta from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I can't find any information about my upcoming Disney trip on the site. There was information about it when I checked a couple of months ago. What's happened?

    Hi Lynetta,

    Welcome to planDisney and thank you for reaching out!

    Have you signed into your My Disney Experience account recently? I think that is the first step. If you don’t have a My Disney Experience account, I suggest you create one because it’s a great digital resource for all things Walt Disney World Resort. From linking Theme Park tickets to creating dining reservations to seeing wait times, you can do it all! There’s also a mobile version that you can download from the Apple App Store and Google Play.

    Once you’re in your My Disney Experience mobile app, I suggest you check your Disney Resorts Collection hotel and Theme Park ticket reservations. You can do this by selecting the three horizontal lines in the lower right-hand corner of the app. After you select those lines, it’ll take you to a screen with a number of boxes and you’ll want to select either “Tickets and Passes” or “Resort Hotel”. If your reservations were already linked in My Disney Experience, you’ll see them in those respective areas. If the reservations aren’t there, Hakuna Matata, you can link them really easily. You’ll just need the confirmation email you received at your time of booking. Once you’ve located the email, you can add your Theme Park ticket ID and/or Disney Resorts Collection hotel confirmation number into My Disney Experience to link them to the app. 

    If for some reason, the linking process doesn’t work or you can’t find your confirmation email. You’ll want to reach out to the Disney Resort Hotel Reservations or Existing Tickets help desks. By providing the Cast Member your email address, they should be able to help you with your reservations. After everything is linked, don’t forget to make your Disney Park Pass reservations. In addition to your tickets, a Disney Park Pass reservation is needed each day you want to visit the Theme Parks.

    I hope this “Bit By Bryanna” is helpful as you prepare to visit the World's Most Magical Celebration in March. If you have further planning or vacation questions, feel free to reach out, I’m always happy to help!

    The Magic Is Calling, 

thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.