Old Key West Resort; lighthouse; bridge
  • On Apr 1, 2024
    Jaynee from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I can't find the fax number for OKW to send in a room request.

    Greetings Jaynee!

    It's great to have you back with us at planDisney. I'd be thrilled to chat about Disney's Old Key West Resort; it's one of my family's favorite places to call "home" on vacation!

    If you're interested in making a room request for your stay that is more specific than the options offered during online check-in, I suggest using the online chat feature to interact with a Cast Member who can add the request to your reservation. If you are a Disney Vacation Club Member using points for your stay, log into your account and click on the Chat icon on the right side of your screen. Chat might not be available when all Cast Members are assisting other Guests. In this case, you can call Member Services using the phone number in the "Contact Us" dropdown menu or wait until the Chat feature appears later. If you booked a room-only reservation or vacation package, the chat and call options are also available on the Walt Disney World website.

    Remember that requests are not guaranteed, but Cast Members will do their best to make your stay as comfortable as possible. I recommend prioritizing the most critical part of your request for the best chance of having your wish granted. At Disney's Old Key West Resort, my family prefers the one-bedroom villas with two bathroom entrances. This is not an option through online check-in, so I always chat or call to add this to my reservation. There are certain areas of the resort we like, but the two entrance factor is more important to us, so this is the only request I make. When completing online check-in, I don't make any other room requests or ask that the resort prioritize having my room ready over fulfilling my request.

    Best wishes for a wonderful stay at one of Walt Disney World's most relaxing resorts. If you sit down for a meal at Olivia's Cafe, order the Southernmost Fried Chicken for me! Thanks again for visiting us at planDisney, and we can't wait to welcome you home soon.

    Have a great, big, beautiful tomorrow,
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Meet the Panelist: Betsy, Maryland

Greetings! I'm Betsy, a middle school teacher, wife, and mom of two. My family and I love to travel the world, but our best memories are those made when we're visiting Walt Disney World or Disneyland Resort. No matter how many times we visit, there is always something new to see, ride, or eat at the Disney Parks. Learn More About Betsy

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