Hi there, Irene! Welcome to planDisney! Oh, bother—having trouble finding your tickets in the app can feel a bit like when Winnie the Pooh discovers his hunny pot is empty. But don’t worry, I’m here to help you sort it out and add a sprinkle of pixie dust to make things clearer.
If you’re not seeing your tickets in the
Disneyland mobile app, the first step I’d suggest is checking your email inbox for the confirmation message you received when you purchased them. That email typically includes a link that allows you to access and re-link the tickets to your Disneyland app if they’re not appearing automatically. And if you’d like extra help, you can always call the
Disneyland ticket services line, where a friendly Cast Member will be happy to assist in tracking them down.
Now for the good news: even if your tickets have expired, your money isn’t necessarily lost. According to the
eTicket terms and conditions, the amount paid for any wholly unused, expired Disneyland Resort theme park ticket (excluding special event tickets) can be applied toward the purchase of a new ticket at the current price, provided the new ticket is equal to or greater in value.
For the future, once your tickets are linked in the Disneyland app, it’s a good idea to take a quick screenshot of your barcodes so you’ll have them handy even if your phone signal plays tricks on you like Cheshire Cat in Wonderland. Be sure to also confirm your
park reservations before your visit, since both a valid ticket and a reservation are needed for entry. And if you’re traveling with friends or family, linking everyone’s tickets in the app ahead of time makes it simple to enter the parks together and book optional
Lightning Lane pass selections as a group.
And Irene, you’ve picked a wonderful time to plan a visit—right in the middle of the
Disneyland Resort 70th Celebration! One of the highlights you won’t want to miss is the
Celebrate Happy Cavalcade at Disneyland Park. It’s a joyful procession down Main Street, U.S.A. filled with beloved Disney characters, cheerful music, and dazzling energy that captures the spirit of 70 years of magic. To help you make the most of the festivities, the Disney Parks Blog has put together a
complete guide to the 70th Celebration, filled with details on the special treats, entertainment, and experiences you can enjoy during this milestone year.
I hope this helps put your mind at ease, Irene! Your Disneyland daydreams are still well within reach, and when the time comes for your visit, I’m wishing you a day filled with magic, laughter, and maybe even a Mickey-shaped treat (or two).
See ya real soon!
Cody