Mother and Father; iPad
  • On Nov 19, 2025
    Karen from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I can't find the Disney genie in the Walt Disney World app? When I go into the app it brings you right to lightning lanes I don't see anything to tap for the genie. If I go to search it just gives me genie info.

    Welcome to planDisney, Karen! You're just a few days away from celebrating the holiday season at the Most Magical Place on Earth! I'm so glad you stopped by planDisney today to let us help you plan for your visit!

    Karen, the Disney Genie Service is a complimentary service that allows guests to choose attractions, experiences, and even dining preferences to help you plan a practically perfect day. To summon the Genie, you'll want to click on "My Plans" from the home page of the My Disney Experience mobile app, then select the day you are planning to visit (be sure you have linked your valid theme park admission and your theme park reservations, if required for your ticket type, to your account beforehand). Once you've selected your day, you should see an "Add Preferences" option for the day; here, you can choose your top picks for the day, and the Genie will offer you suggestions for how to best plan your day at the park! The Genie will also offer additional selections that you might like based on the preferences you selected, and there's also a feature in the app where you can view your plans on a map to get a sense of how to navigate the theme park you'll be visiting!

    I hope this helps, Karen! No matter which park you're planning to visit, I hope you'll find lots of magic waiting for you, and I hope the Disney Genie Service can help you experience all of your favorites! If you have any other questions before your visit, come see us again here at planDisney!

    Happy Holidays,
    Alison
thumbnail image for Alison

Meet the Panelist: Alison, Louisiana

I'm Alison - a wife, mom, and teacher from New Orleans, LA. My first childhood visit to the Walt Disney World Resort sparked a lifelong love of this magical place, and I still find magic in both the new and nostalgic on each visit! I understand the changing dynamics of planning a practically perfect vacation; no matter how large your group is or what your interests are, I look forward to helping you create magical memories and discover unique experiences to make them even more enchanting! Learn More About Alison

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