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Mickey and Minnie Mouse with The Wish
  • On Oct 22, 2022
    Mckenzie from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I can’t find my castaway club ID anywhere. I know it’s supposed to be under membership and passes but when I go there it gives me a blank screen with Done and cancel as my only options. I’ve switched browsers but still have had no luck.

    Ahoy there, McKenzie! Welcome aboard planDisney! 

    Ah, a fellow Castaway Club member! Welcome home to the friendly decks of the Disney Cruise Line fleet! I'm sorry you've had trouble finding your Castaway Club ID, but I have a map that should help you get back on course just fine! 

    When it comes to looking up details like your Castaway Club ID, set a course for the "Castaway Club" page on the Disney Cruise Line website under "Already Booked!" Be sure you're logged into your Disney account, and your ID should be listed right under your status level under the "Welcome Back" message! 

    It sounds like you may have been looking off the other side of the ship at the My Disney Experience app or website. Remember that Disney Cruise Line information is only available on the Disney Cruise Line website, and not on the other platforms! 

    If you still run into issues finding the "X" that marks the spot, you can always reach out to a crew member by email, phone, or chat to help guide you to calmer waters!

    I hope that has you pointed at the horizon and wayfinding again like a pro! Thank you so much for your question, McKenzie, and if you have any others, please drop us another line here at planDisney! 

    Fair winds and following seas! 

    Andrew


thumbnail image for Andrew

Meet the Panelist: Andrew, Missouri

Anchors aweigh! I’m Andrew - but you can call me PLANdrew! I’m a Disney husband and dad who’s been sailing with Disney Cruise Line since I was 15 years old. My family and I have embarked on incredible itineraries around the world, making magical memories on each exciting adventure. So, if “the line where the sky meets the sea calls you," I’m here to be your guide! As Maui would say, “You’re Welcome!” Learn More About Andrew

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