A Ride in the Teacups
  • On May 12, 2023
    Tiffany from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I can't figure out if I have disney plus on my tickets or not. In the app it says "park reservation booked", but no reference to genie+. I thought we purchased a 4 day hopper with Disney genie +

    Hi Tiffany! Thanks for bringing your question to planDisney.

    Let's see if we can figure out whether you have Disney Genie+ Service already. The easiest way to check would be to pull up your confirmation e-mail, which would mention Genie+. If you can't locate your e-mail, however, check the Disneyland mobile app. There is a three-bar menu on the lower righthand side of the app, which will bring up a series of tiles. Select "Tickets and Passes" and you should see your tickets with "Disney Genie+" in the title if that was your selection at the time of purchase. You can also speak with a helpful Cast Member at the Tickets phone line, who can assist you in getting to the bottom of whether or not you have Genie+ preloaded.

    The good news is that you can add Genie+ as soon as you enter the parks on the day of your visit if there was a goof and you didn't add it originally. I recently did this and it's super easy and quick. I can walk you through it. After your ticket is scanned, on the home page of the app, select "Purchase" under "Disney Genie+ Service" to begin the transaction. Once it is complete, you'll be able to book Lightning Lane Entrances, which help cut down on the time you spend in line, maximizing your fun. It's that simple!

    I hope this helps. Have a magical day.

    Elizabeth
thumbnail image for Elizabeth

Meet the Panelist: Elizabeth, Missouri

Hello from St. Louis! I'm Elizabeth, a professor, wife, and mother to two little boys. We love to travel as a family, and Disneyland Resort is the place where we laugh more and make the happiest memories. We've done everything from solo to big multi-generational trips, and I've got the tips and tricks for traveling with little ones to help ensure your experience is truly magical. Learn More About Elizabeth

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