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  • On Jan 28, 2022
    Theresa from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I can’t get my dvc pass to add to my Apple wallet. I have done Apple Cash, deleted the app and re added it, turned my phone off and on. Nothing is working. Please help.

    Hiya, Theresa!

    Welcome to planDisney.  It sounds like you've heard the exciting news about your new Disney Vacation Club Digital Membership Card –– with the ability to access all your Member Benefits and Extras right from your smartphone, it's just like having your own Membership magic wand!  I'm sorry to hear that you're having trouble downloading your new Membership Card, but I'm happy to share a few tips to help you resolve your problem.

    First, I suggest making sure you have your own account for the Disney Vacation Club website –– in my experience, this is the most common reason for not being able to access your card.  This means that if you are a co-Owner on a contract with another Member, you each have a separate login and password for online access.  But not to worry if you don't have an individual account (usually because you share access with a spouse or other family member) –– it's an easy fix.  All you need to do is give Member Services a call at (800) 800-9800 to request a Club ID and Activation Code.  Once you have those in hand, you'll be able to verify your Membership online and create a new account (this can be the same login and password as your existing Disney Account if you already have one).  

    After your individual DVC Account has been created, you'll need to head over to the Walt Disney World Resort website and sign in using your Disney Account credentials.   Next, hover over the "My Disney Experience" tab and click on "Profile.  On the next page, select "Memberships & Passes" to see the affiliations linked to your account.  If you don't see your DVC Membership listed here, select "Add Your Disney Vacation Club Membership" and follow the onscreen prompts to connect your accounts.  After that, you should be able to sign in to the My Disney Experience app on your mobile device to successfully download your new card.  You'll also want to make sure that you don't have an existing Disney MagicMobile pass in your smartphone's digital wallet.  If you already have a pass, you'll need to delete and re-add the pass in order to access your new card.  Don't worry though, you'll still have access to your tickets and other Disney affiliations with the new Disney MagicMobile pass.  If you're still having trouble downloading your new Membership Card, you can call Member Services to speak with a Cast Member for additional help. 

    Thanks for visiting planDisney with your question, Theresa.  I hope these suggestions help to resolve your problem and get you back on the road to Membership magic in no time!

    Have a Magical Day,

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Meet the Panelist: Amy, Ohio

Hiya, Pals! I’m Amy – a DOLE-whip-loving, power-lifting, communications strategist from Cleveland, Ohio and together with Mr. Incredible, we’re raising our own team of Supers. Most days, you can find me stretching to juggle virtual meetings in the school pick-up line, drink all the coffee, and defeat laundry –– all while dreaming up what adventures we can find on our next Disney Vacation Club vacation! See ya real soon!
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