• On May 19, 2021
    Sameer from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I can’t connect my ticket on my app

    Hi, Sameer!

    Welcome, and thanks for bringing your Disneyland Resort question to us here at planDisney. It sounds like you’re eager to visit the magic of the Happiest Place on Earth!

    To link your valid theme park ticket to your Disney account, open the Disneyland mobile app and then tap the icon that looks like three horizontal lines to reach the main menu. Tap "Tickets and Passes" and then the “+” symbol near the top.  Tap “Link Tickets & Passes'' and you’ll be able to scan the barcode for the ticket with your smartphone’s camera or enter the ticket ID number manually. If you’ve followed these steps without success, please call the resort’s ticket helpline at (714) 781-4636 to speak directly to a Cast Member who can assist you with linking your ticket.

    I hope this helps, Sameer, and that your time spent in the theme parks is pixie-dusted to perfection! Please come back to planDisney soon and ask us any other questions you have about planning your visit.

    Wishing you magic,
thumbnail image for Courtney

Meet the Panelist: Courtney, California

I'm a lifelong Californian who's been making magical memories at the Happiest Place on Earth since I was a little girl! Now that I'm the mom of a spirited son and daughter, I love seeing the Disneyland Resort through their young eyes. Our family is perpetually planning our next Disney Parks adventure, and I'm excited to help make your dream vacation a pixie-dusted reality too! Learn More About Courtney

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