Hiya, Amy!
Welcome Home and welcome to planDisney! Thanks for stopping by with your question. I'm sorry to hear it sounds like you got a snake in your boot, I mean plans, and have to cancel.
Typically, you can modify, change, or cancel your reservation online. From the
Disney Vacation Club Website, you should be able to go to "My Dashboard" and log in to your account. Then, scroll a bit to where it says "My Vacation Plans." You will see the dates of your reservation. If you click on the dates it should open up an area where you can see more details about your reservation and this is where you would be able to make any modifications or cancel.
One thing to note is that at this time, the Disney Vacation Club website is only showing reservations at Disney Vacation Club Resorts and in the Disney collection. Additionally, there are some
details you should know about canceling your reservation within certain windows and what will happen to your Vacation Points depending on when you cancel.
If you still can't see where to cancel your reservation, I recommend giving
Member Services a call and they will be able to assist you. I hope you will be able to rebook your reservation for another time and enjoy the vacation of your dreams.
Magically Yours,
Keri