Welcome to planDisney, Elizabeth! I'm so glad to be able to answer a question for you today about your upcoming vacation.
Elizabeth, if you want to see the balance remaining on your vacation package, you will need to log into the desktop version of
My Disney Experience through the Walt Disney World Resort website, as the balance will not show in the
My Disney Experience app. Once you've logged in to the website, scroll down until you see the "My Plans, Reservations and Tickets" heading. Next to the details about your
Disney Resorts Collection Hotel reservation, you should see an option to "Make Payment" and the remaining balance on your trip. If you don't see a balance there, it may be because you made a Room-Only reservation, which is a reservation for just a Resort Hotel room without any tickets bundled in. If this is the case, check the confirmation e-mail you received at the time of booking, and your remaining balance, which is due upon check-in, will be listed there. If you've followed all these instructions and still don't see the remaining balance on your vacation,
please call Disney Resort Hotel Reservations, and a friendly Disney Cast Member will be happy to assist you in finding what you're looking for!
I hope this answers your question, Elizabeth, and please let us know if there's anything else we can do to help you plan your magical vacation.
Jessica