Minnie and Mickey Celebrate Disney 100; Epcot
  • On Aug 25, 2023
    Elizabeth from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I can’t see the balance I owe for my trip in my app?

    Welcome to planDisney, Elizabeth! I'm so glad to be able to answer a question for you today about your upcoming vacation.

    Elizabeth, if you want to see the balance remaining on your vacation package, you will need to log into the desktop version of My Disney Experience through the Walt Disney World Resort website, as the balance will not show in the My Disney Experience app. Once you've logged in to the website, scroll down until you see the "My Plans, Reservations and Tickets" heading. Next to the details about your Disney Resorts Collection Hotel reservation, you should see an option to "Make Payment" and the remaining balance on your trip. If you don't see a balance there, it may be because you made a Room-Only reservation, which is a reservation for just a Resort Hotel room without any tickets bundled in. If this is the case, check the confirmation e-mail you received at the time of booking, and your remaining balance, which is due upon check-in, will be listed there. If you've followed all these instructions and still don't see the remaining balance on your vacation, please call Disney Resort Hotel Reservations, and a friendly Disney Cast Member will be happy to assist you in finding what you're looking for!

    I hope this answers your question, Elizabeth, and please let us know if there's anything else we can do to help you plan your magical vacation. 

    Jessica
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Meet the Panelist: Jessica, Texas

I'm a personal stylist and I live in Texas with my husband and our three rescue animals. We are Disney Parks-obsessed and love enjoying all the magic that's out there especially for grown-ups. In fact, we even opted out of a tropical honeymoon to spend a blissful week at Walt Disney World Resort instead! I'm thrilled to be on the planDisney Panel and I'm excited to share everything I've learned from all of our trips and help you plan a memorable family vacation.  Learn More About Jessica

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