• On Nov 27, 2021
    Jose from PR Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello. I cant add gennie services to future already acquired tickets.... says on the app tickets are no longer valid. Cant find a help subject

    Hi there Jose, and welcome to planDisney!

    I'm sorry to hear you're having trouble adding Genie+ to existing tickets in your My Disney Experience account. Like our friends, Timon and Pumbaa like to say, Hakuna Matata! It's easy to add Genie+ to your tickets once your vacation begins, one day at a time, each morning you would like to purchase the option. In fact, this is my recommendation since you might not need or want Genie+ for the duration of your ticket. You can save a little money this way and have more to spend on Disney snacks

    On a day you would like to purchase Genie+, open the My Disney Experience Mobile App and click on those three small horizontal lines in the bottom right corner of the main page to bring up the welcome screen. Next, select the magic lamp icon that says "My Day." Find a purple bar that says "Get Genie+ Service," then follow the prompts to select your party members and finalize payment. You can do this as early as midnight of the day you'd like to purchase Genie+, but since you can't make your first Lightning Lane selection until 7 AM, I suggest taking care of this over breakfast before heading out for the day.

    Jose, I'm concerned that your tickets are coming up as invalid, so to make sure you won't encounter any problems entering the theme parks once you arrive, I recommend calling 407-939-5277 as soon as possible. A friendly Cast Member will check to see that everything is in order. Phone lines open at 7 AM EST, and if you're up early, it's a great time to call to avoid long hold times. If you're more of a night owl, calling an hour or two before closing time (11 PM EST) is also a good option. 

    I hope this is helpful! Best wishes for a very merry vacation. Thanks for stopping by planDisney, and we'll see ya real soon!

    Happy holidays,
thumbnail image for Betsy

Meet the Panelist: Betsy, Maryland

Greetings! I'm Betsy, a middle school teacher, wife, and mom of two. My family and I love to travel the world, but our best memories are those made when we're visiting Walt Disney World or Disneyland Resort. No matter how many times we visit, there is always something new to see, ride, or eat at the Disney Parks. Learn More About Betsy

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.