• On Jul 20, 2021
    Jackie from SC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I can’t add my Disney magic mobile cards to my apple wallet. It continues to come up error. I have updated my phone, restarted it, and also cleared my Apple Pay.

    Hi, there!

     Welcome to planDisney, Jackie. I'm so happy you stopped by and even happier to hear you'll be visiting the Walt Disney World Resort in a few days! You must be super excited. 

     I'm sorry to hear you're experiencing some difficulty adding your Disney MagicMobile Passes to your Apple Wallet. As Winnie the Pooh would say, "Oh, bother!" I encountered a hiccup when I added my family's Disney MagicMobile Passes to my Apple Wallet a few weeks ago, but an update to my iPhone seemed to do the trick. If you've updated your iPhone, restarted it, and cleaned up your Apple Wallet, I'm not sure what the solution is. I've read that some users have found success after adding two-factor authentication to their iPhones, so my best advice is to check your security settings to make sure that you have that set up. You can also certainly call the My Disney Experience Team at (407) 939-4357. A friendly Cast Member there may be able to help you get your Disney MagicMobile Passes added to your Apple Wallet over the phone. 

     If your Disney MagicMobile Passes don't get added to your Apple Wallet before your visit to the Walt Disney World Resort, not to worry! Just stop by a Guest Relations window at any of the four theme parks or Guest Relations at Disney Springs. Be sure to have the confirmation email you received when you purchased your Theme Park Tickets. Everyone in your party will be issued an admission card that you'll use to enter the theme parks. Tap your card to the touchpoint at the entrance, and you'll be off on pixie-dusted adventures!

     I'm glad to hear you already have the My Disney Experience mobile app downloaded on your phone. It's magic at your fingertips! This app has lots of cool features, but I especially love that I can use it to place mobile food and beverage orders at select Quick-Service dining locations throughout the Walt Disney World Resort. It saves my family lots of precious time in and out of the theme parks!

     I hope this was helpful, Jackie. I'm wishing you a Disney vacation that is practically perfect in every way!

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Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all-things-Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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