Hello, Julie, welcome to planDisney, thank you kindly for consulting us.
I am very sorry to hear that you are unable to visit
Disneyland Resort and I fully understand your situation, Julie, hopefully, you can visit again soon, Mickey Mouse and all his friends will be here for you always.
Julie, if you have booked a
Disneyland Resort Hotel vacation package, you may be able to cancel if it is 30-days or more in advance of your check-in without paying a fee. If you cancel 2 days to 29 days before check-in there is a cancellation fee associated with this cancellation time frame (subject to change). For
Disneyland Resort Hotel Guest Room-only reservations please contact Disneyland Resort at least 5-days before your arrival - if you cancel anytime less than 5-days there will be a cancellation fee associated with that (subject to change).
Julie, regarding stand-alone
Disneyland Resort theme park tickets, please note that while theme park tickets are non-refundable, you
may possibly be able to apply the cost of your unused ticket toward a new type of ticket, or even consider a
Disneyland theme park ticket upgrade to use when you are able to visit Disneyland Resort again, soon, hopefully.
To proceed with cancelling either your Disneyland Resort Hotel package vacation or to discuss your Disneyland theme park ticket, please
Contact Disneyland Resort “Vacation Packages” or “Tickets” respectively for assistance.
I hope this information is helpful, Julie, and I wish this was a happier topic, I wish you all the best and look forward to being of any further assistance again soon here at
planDisney.
Magical Wishes ~ Jacqueline