Family on dock at Yacht and Beach Club; Mickey and Minnie Plush
  • On Sep 20, 2025
    Kris from OK Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I cannot get my tickets linked to my app. I am not sure what I am doing wrong, but I cannot get them to show up in the app. I also do not see a way, when logged in on the computer, to add them to the app.

    Hi Kris, and welcome to planDisney.

    You found the perfect place where you can interact with Guests just like you who have mastered the art of planning every aspect of a Disney vacation. From those early decisions months before you arrive, to the in-park questions that need quick answers, and everything in between, we’re here to help make your planning process smoother.

    To fix your ticket linking situation, first head to the Walt Disney World website. In the top right corner of the page, you’ll see MyDisneyExperience just below the search bar. Hover over that and select “My Plans.” If you’re not already signed in, you’ll be prompted to log in to your Disney account, and then you’ll land on your My Plans page.

    From there, scroll down to the section titled My Plans, Reservations and Tickets. You’ll notice your Daily Itinerary is the default view, but right next to it, you’ll see a tab for “Tickets, Passes & Memory Maker.” Select that tab, and if your tickets are linked, they will appear there.

    If you don’t see them, hakuna matata. Scroll back up to the top of the My Plans page, where you’ll see five categories: Family & Friends, Resort Hotel, Park Tickets, Park Reservations, and Dining. Hover over Park Tickets, then click “Link Tickets.” On the next screen, you’ll be able to enter the ID number from your ticket. Disney provides examples of where to find that number, depending on whether your ticket is a card, paper confirmation, or digital.

    Now, if you still don’t see your tickets, they may be linked to another member of your traveling party. To check that, hover over Family & Friends and select “View List.” If you’re not connected to someone in your group who might be holding the tickets, go ahead and add them. Once connected, you can share plans, which include tickets and reservations.

    If, after all of that, you’re still having trouble, it might be time to call in the experts. Visit the Help Center on the Walt Disney World website and contact the Tickets and Hotel Reservations line. A Cast Member will be able to sort things out quickly.

    Kris, once your tickets are linked properly, you may want to start thinking about whether Lightning Lane Multi Pass is right for your group. These passes help cut down time in line and give you more freedom to enjoy the parks. I’ve found them to be one of the best ways to make the most of a Disney day, but you can certainly enjoy your visit without them if you prefer.

    I hope this helps get you moving in the right direction. If you’d like, circle back to planDisney once your tickets are linked, and I can walk you through building a Lightning Lane strategy, which attractions to prioritize, and how to maximize your time.

    See you real soon,
    Brent
thumbnail image for Brent

Meet the Panelist: Brent, Maryland

Welcome to planDisney! I'm Brent, a husband, father, coach, and dog dad from Annapolis, MD, with a mind on a permanent Disney vacation! I specialize in crafting unforgettable trips to the Walt Disney World Resort but when it's my turn to vacation, you can catch me indulging in the food options of EPCOT's World Showcase, ascending Disney Mountains, and lounging poolside at Stormalong Bay with a delicious treat from Beaches & Cream Soda Shop! Learn More About Brent

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