Winnie the Pooh Topiary at Epcot International Flower & Garden Festival
  • On Mar 31, 2019
    Lanette from IL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Hello, Cannot seem to find live chat, has Disney discontinued that feature ? Not able to book fast pass with passes from last year. Used up 2 of three days, and pass still valid til Jan. 2020. I was referred to phone or chat by Disney, Thanks

    Hi Lanette!  Welcome to the Disney Parks Moms Panel.

    You can find the live chat feature in the Help Center, in the upper right corner of the page just under the fairy.  If the "Chat" icon is grayed out, it means no agents are currently available and you'll need to check back at another time.

    I do suggest reaching out for assistance with your tickets through "Chat", or by calling (407) 939-1289.  Most Walt Disney World Theme Park tickets expire 14 days after first use. Without knowing what specific tickets you hold, it would be hard for me to offer ticket advice.  Have the ticket numbers handy when you call, or if the tickets are linked to your My Disney Experience account, have your login information available.  You may also want to read answers to some of the frequently asked questions about tickets, including information about ticket expiration.  I have also included contact numbers for your convenience.

    Please feel free to visit the Moms Panel again with any additional questions you may have.  We are always happy to help.

    Anne Marie
thumbnail image for Anne Marie

Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

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