• On Aug 10, 2021
    Diana from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Cannot scan QR code received with my theme park reservation/hotel reservation into my Disney app - i have followed the directions and it does not scan off the email i received.

    Welcome, Space Ranger, to planDisney. I’m so excited that you will be exploring the galaxy in no time. Let’s see what I can do to help.

    There are a few troubleshooting tricks I like to try when using my mobile device. I always check to see if the mobile app first needs to be upgraded. After that, I usually sign out of my Disney account and restart my entire phone. That usually does the trick. 

    I’ve personally never received a QR code when I’ve booked packages in the past, but I  have received a barcode or numerical series of numbers. If you see that on your email, you may want to try manually entering everything instead of scanning it. That may also do the trick.

    If you are still running into trouble, I do recommend giving the Disneyland Resort Website Support line a call. A Cast Member there will be more than happy to help link your purchases to your account. 

    Don’t worry about a thing, Diana. You will be traveling To Infinity & Beyond, in no time!

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Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

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