Family checking in at Art of Animation
  • On Apr 26, 2021
    Mindy from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I cannot reach you on the phone after multiple times being on hold for over 2 hours. I can't link my hotel and can't find my ticket information confirmation number because it says it has already been linked. Maybe I have multiple accounts?

    Hi Mindy - 

    Thanks for stopping by planDisney.

    I'm so sorry to hear you're having trouble getting through on the phone to Cast Members at Walt Disney World Resort. With lots of Guests finalizing their summer plans at this time, Cast Members are experiencing very high call volumes and longer than usual wait times.

    It sounds like you're having difficulty getting all of your plans synced in your My Disney Experience account. We had multiple accounts for my daughter at one time, and I had the same issue - I was unable to see her ticket information until we got it resolved. A Cast Member from the Reservations Team would definitely be able to look a little deeper into your account and help you sort out the issue, and get it all straightened out. If you're having difficulty reaching the Disney Reservation Center by phone, you can try sending an email to the Help Center, and a Cast Member will get back to you. For ticket questions, you can also try reaching out with an email to Make sure to have any confirmation information on hand, as it will help them to locate your reservation and better serve you.

    Here at planDisney, we're not Cast Members, but Guests, just like you. We are a group of moms, dads, grandparents, and more, who have lots of Disney vacations under our belts, and we love sharing our experiences and insight to help Guests plan amazing Disney getaways! We love to give advice on the best places to stay, favorite restaurants, most exciting attractions, and even where to find the best snacks.

    I hope you're able to get everything all linked up in My Disney Experience, and you're soon back to planning your upcoming visit to The Most Magical Place on Earth. Please come back and visit us here for tips and advice on how to add some extra magic to your Walt Disney World Resort vacation. 
    Diane W.

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Meet the Panelist: Diane, Alabama

"Dream It! Plan It! Do It!" – that's my motto! If you've always dreamed of a magical visit to Walt Disney World Resort, or sailing away with Captain Mickey on a Disney Cruise, I'd love to help you plan and make the most of your vacation. My favorite getaway is a Land and Sea adventure - from Cinderella Castle to sand castles! Learn More About Diane

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