• On May 13, 2021
    James from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I cannot get through the online purchase function for park tickets, because the "I have read the terms" check box will not stay checked. Please advise.

    Hi there, James! Welcome to planDisney, and thank you so much for your question. 

    I love to hear that you are planning a fall Walt Disney World vacation and that you are planning in advance! It is such a great feeling to have your trip mapped out (and visible on your My Disney Experience account and Mobile App!) months before departing! 

    It sounds like you are having some technical difficulties when it comes to purchasing Theme Park Tickets. Not to worry! I have a few tips that I hope may help. First, I would try a different web browser.  The Disney World website is designed for optimal viewing with Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. I would recommend that you try on a computer, not a mobile device. If this does not work, you may contact Disney Reservations by phone. A live Cast Member will be happy to help you complete your reservation! 

    James, once you have Theme Park Tickets reserved, you should use your confirmation number to link these into your My Disney Experience account. After this, you may go ahead and book Disney Park Pass Reservations for each person traveling! A valid Theme Park Ticket plus Park Pass Reservation is all that is needed to enjoy a fabulous day visiting the Disney Parks! Details of this process, plus many other changes related to the safe operation of the Disney Parks, are detailed on the Experience Updates pages. I definitely recommend that you browse these before your trip, as well as pay a visit to the Disney Parks Blog to stay updated on all the exciting happenings and news!

    I wish you a magical trip! I can almost hear the crunching fall leaves and smell the pumpkin spice now. If you have any further questions we can help you answer, please do not hesitate to come back and see us again soon!

    Wishing you many magical memories,
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Meet the Panelist: Clara, Ohio

Hi, friends! I'm Clara, a Pediatrician from Cincinnati, OH, a mom to two Disney-loving boys and married to my college sweetheart.  As a native Spaniard and Spanish speaker, my happiest early memories of life in the United States were formed at Walt Disney World. I love to find ways to sprinkle some R&R and good food among the hustle and bustle of our Disney vacations, and I would love to help you do the same! Learn More About Clara

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