Avengers Campus featuring Spiderman
  • On Jun 5, 2023
    Lisa from CT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I cannot login on my son's phone to the play app as him. It auto-logs into mine only. And we are going to Disneyland in a little over a week. I would like to be able to set up his magicband+ ahead of time and have him ready to go like I did at WDW.

    Hi there, Lisa, and welcome to planDisney! I'm thrilled to hear you have a trip to the Disneyland Resort coming up later this week! Let's see if we can get your son's Disneyland mobile app fixed on his phone.

    First, I'm unfortunately fairly limited with what help I can give here through planDisney. We're Guests - just like you - so if my suggestions below don't work then make sure to reach out to a Cast Member at the Guest Info line.

    With that out of the way, let's see if we can get this issue sorted out! You didn't mention it in your question, but I'm wondering if you're using an Apple product? If so, I'm wondering if you have the "Face ID" setting turned on for the Disneyland mobile app? This is what automatically logs you into the app using the Face ID feature. 

    To test this, you can pull up your Disneyland mobile app, tap the "Menu" icon (the three horizontal lines in the bottom right), scroll all the way to the bottom, and tap "Sign Out." This should take you back to the menu screen. In a best-case scenario, maybe you're all set now and can log in with your son's info now! If not, then you should see a pop-up that says it's logging you in with Face ID. 

    If that happens, go to your phone's "Settings" app and scroll down on this first menu until you see "Disneyland" and tap that option. Here, you should see a "Face ID" option that you'll want to tap to toggle it off. After doing this, you should be able to go back to the Disneyland mobile app, sign out, and now sign back in with your son's login info. Hopefully, that resolves it!

    Thank you again for your question, Lisa! I hope you have an absolutely wonderful time at the Happiest Place on Earth later this week.

    Have a Magical Day,
    Greg
thumbnail image for Greg

Meet the Panelist: Greg, Arizona

Hello there! Greg here from sunny Arizona. I'm a husband, dad to two kiddos under five, and an avid fan of all things Disney, Marvel, and Star Wars. I've been visiting the Disneyland Resort since I was 5 and have loved making all new magical memories as a family of 4. I enjoy helping friends get the most out of their trip to the Disneyland Resort, and I am excited to help you plan your most magical vacation ever! Learn More About Greg

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