Sleeping Beauty Castle
  • On Oct 13, 2022
    Georgia from Kent Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I cannot load my booking number into my Disney app.

    Greetings, Georgia and welcome to planDisney!

    Thank you for bringing your excellent question to planDisney, I apologize for any difficulty and greatly appreciate your patience! Your timing for your vacation to The Happiest Place on Earth is a practically perfect way to set the tone of your new year, congratulations!

    Georgia, first let us make sure that you are using Disneyland Resort’s official app called the Disneyland Mobile App - which is labeled Disneyland® and also displays a silhouette of Sleeping Beauty Castle in the App Store. Not to be confused with the official My Disney Experience App which is only associated with Walt Disney World Resort in sunny Florida. Once you have installed the Disneyland Mobile App please sign in using the same information when signing into your Disney account online.

    To link your booking reservation on the Disneyland Mobile App, from the Home Page, kindly select the feature menu on the bottom right of the screen to arrive at your Welcome Georgia page. Look for and select the My Hotel Reservation tile where you will enter the Reservation or Confirmation Number, the Last Name and Arrival Date. This should work and if you encounter difficulties please contact Disneyland Resort – Help Center for personalized support.

    Georgia, if this is a Disneyland Resort Vacation Package either at a Disneyland Resort Hotel or a Good Neighbor Hotel, by linking the reservation you will facilitate the electronic delivery of your Travel ePackage (itinerary, theme park tickets and Magical Extras voucher) to your Disney account 4 days before your arrival. You will be able to access and print the contents of your Travel ePackage from the My Hotel Reservation section by selecting Print Travel ePackage on your Disney account online. If you wish to access your Travel ePackage from the Disneyland Mobile App please select the My Hotel Reservation tile to view and select Get eTickets. Using the app, you will be able to access your electronic theme park tickets from the Tickets and Passes tile to present for scanning directly from your mobile device. I always like to bring a paper copy of my theme park tickets in the event of any mobile device interruptions which seem to follow me around.

    Using the Disneyland Mobile App, you will be able to refer to your hotel reservations and related plans by selecting the Future Plans tile on your Welcome Georgia page

    Georgia, if you have not purchased the Disney Genie+ service, you have the option of doing so as soon as you enter a theme park via the Disneyland Mobile App – this service will save you time waiting in lines for attractions and experiences that offer the Lightning Lane entrance. Plus, if you purchase the Disney Genie+ service you will benefit from unlimited Disney PhotoPass digital downloads including the fun Magic Shots from your day.

    Georgia, it was my pleasure assisting you today. I wish you the happiest visit to Disneyland Resort, thank you so much for stopping by planDisney! 


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Meet the Panelist: Jacqueline, Ontario

Hello, from Ontario, Canada! I am a former band and visual arts teacher who is retired and home full-time always planning my next Disney Destination vacation. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, walking in Walt's footsteps at Disneyland Resort and travelling with a special needs family member. Learn More About Jacqueline

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