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  • On Mar 12, 2021
    Ximena Asked

    I cannot link my tickets to my account so I’m not able to schedule my visit to the parks I bought tickets for 2 days

    Hello and welcome to planDisney, Ximena!

    We are happy to answer your first question and learn that you will be visiting the Walt Disney World Resort from Guatemala!

    After purchasing theme park tickets, Guests must link them to My Disney Experience to start making Disney Park Pass reservations. Sometimes visitors have issues linking tickets when they purchase them from a travel agency or an online travel agency. If this is your case, I recommend contacting the travel professional or agency to ask for the Disney ticket confirmation number to be able to link them to your Disney account. I have already bought tickets from an online travel agency and at the time I received an e-mail with a purchase confirmation number which was not valid to link tickets, so I had to give them a call to request the Disney confirmation. The same applies if you purchased a vacation package including tickets and a Disney Resort hotel stay, ask for the Disney confirmation number and link your reservation to My Disney Experience. If you purchased your tickets directly with the Walt Disney World Resort, you are welcome to call +1 (407) 939-4357 for assistance.

    Once tickets have been linked you will be ready to make theme park reservations. Create a party to include those visiting with you, select dates on the calendar, and the park you wish to visit. You are welcome to view theme park reservation availability online before selecting dates and remember to connect to family and friends traveling with you to be able to add them to reservations.

    It was a pleasure answering your question, Ximena! Did you know that planDisney is also available in Spanish? Stop by next time and my fellow panelists will be happy to assist you in your beautiful language.

    Best magical wishes,
    Thiana
thumbnail image for Thiana

Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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