Tenaya Stone Spa
  • On Feb 15, 2022
    Jacquelyn from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I cannot link my hotel reservation to my Disney app. It continues to say that there is no reservation.

    Hello, Jacquelyn!

    Thanks for stopping by! Let's get this mystery solved! 

    I'm visiting the Disneyland Resort soon, and I also had a little trouble linking my reservation to my app because I have two last names. Everything worked fine after I removed my second last name, though. Could it be the same for you?

    Another possibility is that you could be using a confirmation number from a third-party agency instead of a Disneyland Resort Hotel booking number. If that's the case, the solution is to call the agency and get the Disneyland Resort Hotel confirmation number. 

    If these alternatives don't work, the best solution is to call a Cast Member! I'm sure they will be happy to help, and you'll be in great hands. The best number to reach them is (714) 956-6425.

    I hope these ideas help! Please let us know if you have any other questions before your trip, Jacquelyn! 

    May the magic be with you,

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Meet the Panelist: Julie, California

Hi! I am Julie, a Brazilian brand strategist, and amateur cook. I grew up in Brazil, but I currently live in California. I dreamed of visiting the Disneyland Resort and the Walt Disney World Resort since I was a little girl and now I love to help others enjoy the magic as much as I do. Being an all-things-Disney nerd and Disney Vacation Club member, I'm here to help you find the perfect hotels, park events, and seasonal festivals to make your trip a memory to cherish forever! Learn More About Julie

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