• On Apr 4, 2021
    Ashley from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Cannot link guests together within the app for all parties

    Hey there, Ashley!

    Hello and welcome to planDisney! 

    I find that the Family & Friends feature in My Disney Experience is such a helpful tool for making and sharing plans when playing at Walt Disney World Resort. It's especially useful when multiple travel parties are taking in all the magic together. Using the My Disney Experience mobile app when playing in the theme parks or touring around Walt Disney World Resort helps keep everyone up to date on what's happening next. 

    If you're having some hiccups in linking Guests together with the Family & Friends feature, my best suggestion is to reach out to the Walt Disney World Internet Help Desk at (407) 939-4357 or chat with them through the online chat service. The talented techies will be able to look more closely at your specific account details to see what might be happening. The fix for what you're seeing could vary depending on how you're trying to add Guests to your Family & Friends list, and depending on how they have they have their own Family & Friends list set up.

    From your question, it sounds like you're trying to link Guests from multiple parties to your own Family & Friends list. One quick suggestion I'll offer, and you might have already tried this, is to resend an invitation to connect to the Guest you're trying to link to your account. If you go to your Family & Friends list and use the "Add a Guest" link, you can use the option for "I'll enter their name and age" as the way to add a Guest to your list. When you set their age as 18+, you'll see a prompt to "Invite this Guest to connect" that will let you enter an email address for that Guest. Once they receive and accept the email invitation, they'll be a part of your Family & Friends list. I'm hopeful that perhaps this helps you bring everyone together on your Family & Friends list. If not, the friendly Cast Members on the Walt Disney World Internet Help Desk can take a closer look for you.

    Ashley, here's wishing you all the fun for your Walt Disney World Resort vacation. If you're looking for recommendations as you make your plans, ask us for suggestions here at planDisney. We're always happy to offer tips that we've picked up along the way through our own Disney vacations.

    Enjoy all the Disney magic!

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Meet the Panelist: Jerry, Pennsylvania

The playful and creative optimism of all things Disney has enthralled me since I was a kid. I loved watching "The Wonderful World of Disney" on Sunday nights, seeing all the live-action and animated classics in theaters, and — of course — visiting "The Most Magical Place on Earth" for the first time 45 years ago. These days, the big kid in me still loves to play Disney. As a long-time Disney destinations vacationer, I'm looking forward to helping you play Disney starting here at planDisney! Learn More About Jerry

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