Multigen Fam at Stromalong Bay
  • On Jun 4, 2022
    Cynthia from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I cannot gain access to my reservation to schedule parks on the days we need. It says there is an error that I cannot access our reservation. can you please advise

    Welcome to planDisney Cynthia!

    I am sorry you are having troubles with your vacation planning. I will walk you through a few steps to make sure you are on the right track. If at any time you are still seeing error messages, give a call to a friendly Cast Member who can help you with your technical issue. 

    Let's start with tickets. Make sure you have purchased a Theme Park Ticket for each guest in your party and that they are linked to your My Disney Experience account. Once each guest has a ticket linked, you can take the next step of making Theme Park Reservations. Make sure you are signed into your My Disney Experience account when doing this. 

    Once you are all booked and linked, you should be able to see your plans in your My Disney Experience account. This will include resort reservations, dining reservations, tickets, and park reservations.

    I hope after following all the steps that you are good to go! If not, give a call and someone can check out your account and get you ready for your magical vacation. See you real soon!


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Meet the Panelist: Cathy, Ohio

Hi, I'm Cathy from Cleveland. I love to travel, especially in the winter to escape the snow and cold of Ohio! My husband and 2 kids share my enthusiasm for travel, so we enjoy our adventures together whether it is hiking at a National Park, sailing on a Disney Cruise Ship, or going to Walt Disney World which is our home away from home. My husband proposed to me in front of Cinderella Castle and we have not stopped visiting ever since! It's a blast helping guests here at planDisney! 
Learn More About Cathy

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